Last updated: 1 May 2025
This Privacy Policy explains how The Ceramic Studio ACT collects, uses, stores, shares and protects personal information through our Australian landing page so you can make informed decisions about engaging with us.
Who we are
The Ceramic Studio ACT (ABN: 51 687 577 902) is a creative studio operating from Canberra, ACT. You can contact us about privacy matters at [email protected].
What personal information we collect
We handle basic personal information that you provide or that is gathered automatically via the site.
- Contact form details: your name, email address and the message content so we can respond.
- Basic analytics: IP address, browser type, referrer, pages visited and time on site to understand usage patterns.
- Cookies and similar technologies: functional cookies plus analytics cookies (for example Google Analytics) that keep the site working and measure performance.
We do not collect sensitive information such as health, religion or political views, and we never store payment card data directly—any payments are handled by third-party processors such as Stripe, PayPal or similar.
Why we collect it
We collect information to answer enquiries, fulfil class or studio requests, keep the site working, improve our services, and, where you opt in, keep you updated about news and offerings.
Legal basis for collection
We manage your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Each collection is limited to what is reasonably necessary for the purposes described above, fulfilling contractual relationships, meeting legitimate business interests and complying with legal obligations.
Storage and protection
Your information is stored on secure servers and protected by industry-standard safeguards (up-to-date software, access controls, encryption where appropriate). Access is restricted to authorised personnel, and we regularly review our security practices to limit risk.
Disclosure to third parties
We do not sell your personal information. It may be shared with the following categories of service providers:
- Hosting providers that keep the website online.
- Email platforms that deliver replies, newsletters or updates.
- Analytics providers that help us understand site performance.
- Payment processors (e.g. Stripe, PayPal) when you interact with their checkout pages.
Some of these providers operate overseas (for example in the United States, the European Union and other locations where our third-party partners are located). We take reasonable steps to ensure they meet Australian privacy standards before transferring data.
Cookies and tracking technologies
We use cookies to keep the site functioning, remember your preferences and collect analytics data. Your browser controls allow you to reject or delete cookies; most browsers let you block third-party cookies while still enabling the pages you visit. If you see a cookie banner, follow its instructions to manage consent.
Direct marketing
If you opt in to receive news about our classes or creative events, we will only send you relevant messages. You can opt out at any time by replying “unsubscribe” to our emails or by contacting [email protected].
Access and correction
You can request access to the personal information we hold about you or ask us to correct it by emailing [email protected]. We’ll respond within a reasonable time and explain any lawful reasons if we cannot comply with your request.
Complaints
Please email us first at [email protected] so we can resolve issues directly. If you remain dissatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Retention and deletion
We keep personal information only as long as needed for the purposes outlined above. When the information is no longer required we securely delete or de-identify it, unless we are required by law to retain it for longer.
Changes to this policy
We may update this Privacy Policy from time to time. Each version will have an updated “Last updated” date, and significant changes will be highlighted on the website or shared via email so you can see what has changed.
